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FREQUENTLY ASKED QUESTIONS

We’ve gone ahead and answered some of your most burning questions, we hope this helps!

Frequently asked questions

How can I get Samples?


If you are not registered, then just create your profile, and if you are registered, then just login to view available samples. Go ahead, select the samples you want to experience free or paid samples.




What is Hamples?


Hamples is derived from Happy Samples. It is a Digital Sampling Platform which uses AI based technology to match the right samples with the right set of consumers. Direct to consumer, digital sampling solution to overcome the challenges of traditional offline sampling.




Do I need to pay anything to get Samples?


Not all Samples will be free. Some samples would be paid sample size products. If you select a paid sample size product, you will have to pay for the same but if you select a free sample, it would be absolutely free. You might have to pay the shipping fee in case of Physical Products to get delivered at your doorsteps.




How often & How Many Samples can I get?


There is NO limit to the number of samples one can claim. Go ahead and take as many samples from your favorite brands. Since we have limited samples & we want everyone to get to experience the samples, One user can claim only One Unit per Sample.




Is there any Subscription Fee?


No, the registration is 100% free and so are free samples You pay for only paid samples and shipping (if applicable).




Can I create multiple accounts?


We love your spirit! The platform is designed in a way that allows only one user account. In case of duplication, all duplicate accounts would be automatically suspended.




I don't have Emirates ID, can I still Register?


Emirates ID is not mandatory for one to register but more information you provide, more Free samples get matched to your profile. * We want every user to get most free samples and also ensure that the brands get value from the same.




Where are my Samples?


If you have already ordered the samples, you can track the shipment using Tracking Number, which you would have received on your registred Mobile & Email.




Why, I cannot see any Free Samples?


We’re sorry about that. The brands we work with reserve their free samples for certain profiles based on the user demographic & profile. Paid samples are available for everyone to buy and experience. But don’t worry, we have new samples coming in each month so log in and try again any time! # Additionally only logged in users will get to see the samples




How can I edit my Age & Gender?


Oh! Some details cannot be changed by the user after the account has been created. This is to avoid misusage of the system.




How can I return the samples?


We understand that not every product matches everyone's tastes and preferences. Since it is a trial pack, there is no refund policy. If you didn't like the samples, you can simply discard the product and not use it. Also please share your review with the brand and with Hamples.




How can I see my Credit Wallet Balance?


Simply login to your account and click on wallet tab. It has the summary of wallet. You will get to see your current wallet balance.




I don't have a credit card, can I pay cash on delivery?


We are trying to make it easier for you. At the moment, we don't have Cash of delivery option but soon we might be able to activate the same. For now, one needs to have a credit card/debit card/Samsung pay or Apple pay. Cash on Delivery is not available for Shipping Fee.




What types of samples do you have?


We have all kinds of samples for you to Try Before You Buy

Physical Products: Makeup, beauty care products, household cleaning products, health products, cat food etc

Services Samples: Yoga Session, Eye Test, Swimming Session, Cup of Coffee etc

Digital Samples: App Download, Game Life etc





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Get one step closer to your customers, Speak to us to know how it works. We will walk you through our AI Based audience matching tool & set up a demo sampling campaign for you.

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